+ Privacy Statement

HomeRun - Updater Services (P) Limited, a private limited company having its registered office at 7-21 Sakthi Garden, DB Jain College Hostel Road Off Old Mahabalipuram Road, Thoraipakkam, Chennai - 600096, Tamil Nadu, INDIA (“Company”, “HomeRun”, “UDS” "We", "Us", "Our" and terms of similar meaning) operates the application HomeRun and/or udshomerun.in and is committed to protecting Your (As defined hereunder) privacy.

The Platform is a web/mobile based platform operated by the Company, that enlists various housekeeping and related services enabling the customer (“Customer(s)”) to browse and avail services as chosen by the Customer in the order form (available on the Platform) on such terms and conditions as may be agreed to between the Customer and the Company.

By using our Platform, the Customer (such Customer shall hereinafter be referred to as “You”, “Your” as applicable) accepts this privacy policy along with any amendments or modifications as may be made from time to time (“Privacy Policy”) and thereby expressly consents to our collection, use and disclosure of Personal Information (As defined below) in accordance with this Privacy Policy. If You do not wish to provide any Personal Information, You are not entitled to use this Platform or avail of the services provided vide the Platform (“Services”). This Privacy Policy is incorporated into and subject to our Terms & Conditions (“Terms”).

We reserve the right to modify this Privacy Policy at our sole discretion without notice. To make sure You are aware of any changes, please review this Privacy Policy periodically. You will be deemed to be governed by the terms of the modified Privacy Policy as may be amended from time to time.

Please feel free to direct any questions or concerns regarding this Privacy Policy by contacting us through this Platform or by writing to us at support@udshomerun.in.

+ Type of Information Collected

  1. In order to provide our full range of Services, we may collect the following types of information from You (as applicable) including but not limited to
    1. Your name
    2. User ID
    3. Email address
    4. An account password
    5. Telephone number
    6. Mobile number
    7. Billing address
    8. Permanent address
    9. A credit / debit card number
    10. A credit / debit card expiration date
    11. Other payment instrument details
    12. Other details as the user may volunteer

    (Collectively referred to as “Personal Information”)

    You need to immediately inform HomeRun in case of any unauthorised use of your account, username or password.

  2. Non-Personal Information: When You visit the Platform, we may collect certain non-personal information such as Your internet protocol address, operating system, internet service provider utilized and other similar information. This type of information does not identify You personally.
  3. Automatic Information: We receive and store certain types of information whenever You access our Platform. We use "cookies" (small file containing a string of characters that uniquely identifies Your browser) and we obtain certain types of information when Your web browser accesses the Platform or advertisements and other content served by or on behalf of HomeRun on other websites. These server logs may include information such as Your web request, Internet Protocol address, browser type, browser language, location data, the date and time of Your request and one or more cookies that may uniquely identify Your browser. We use cookies primarily for user authentication but may also use them to improve the quality of our Service by storing user preferences and tracking user trends.

    If you login to the Platform through a social networking site, we shall collect your profile authentication token and account identification number and use that information to provide you with access to your account on the Platform.
  4. Mobile: When You download or use our Platform through Your mobile, we may receive information about Your location and Your mobile device, including a unique identifier number for Your device. We may use this information to provide You with location-based Services including but not limited to search results and other personalized content.
  5. User communications: When You send emails or other communications to us, we may retain those communications in order to process Your inquiries, respond to Your requests and improve our Services.
  6. Information regarding third parties: When You choose to use Our referral service to inform a third party about the HomeRun’s Services, We shall collect the third party’s details which includes their name and email address. An automatic one-time email shall be sent to the third party, inviting him or her to visit the Platform. We store this information only to send the one-time email and to track the success of our referral program. We do not use this information for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise.

+ Use of Information

We process the Personal Information You provide in any one or more of the following manner:

  1. To process Your request for Services,
  2. For providing Services, We may disclose Your Personal Information to in-house service professionals and business partners
  3. The business partners/users shall be entitled to process the Personal Information in accordance with this Privacy Policy and as permitted by the applicable law;
  4. Rating service professionals;
  5. Addressing service complaints;
  6. To contact You;
  7. Managing payments for services;
  8. To improve Our Services;
  9. Troubleshooting technical problems on the Platform;
  10. Conducting research and analysis;
  11. Running online or mobile sweepstakes, contents, or other promotions;
  12. Marketing and advertising the Services;
  13. To enforce our Terms;
  14. To avoid fraud and other prohibited or illegal activities;
  15. To protect the security or integrity of the Platform, Our business, Services and users;
  16. To store information so that You will not have to re-enter it during your subsequent visits to the Platform;
  17. To customise our communication with You and the marketing material we share with You;
  18. To publish any testimonials or reviews that You may have provided on the Platform;
  19. Sending You marketing and promotional emails, unless You unsubscribe to such emails;
  20. To contact any person You may have enlisted as a friend for reference purposes;
  21. To Comply with Legal Requirements: We may disclose Personal Information, in good faith, wherein the access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of HomeRun, its users or the public as required or permitted by law; and
  22. Additionally, in the event of a audit, reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of HomeRun’s business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may share/transfer/assign the Personal Information we have collected to the relevant third party.

We shall be entitled to retain Your Personal Information for our record for a period of three years after the deletion of Your Account with us and such Personal Information shall be used us only in consonance with this Privacy Policy.

+ Updating your Information

You may update or modify Your Personal Information. To delete Your registered account, please email us at support@udshomerun.in. Requests for such deletion will be handled within 15 days and such deletion will be effective from the date of communication of confirmation of such deletion by Us to You.

+ Data Retention

We delete the back-ups of the databases containing your Personal Information after 12 months, unless you request for an earlier deletion.

+ Security

We use reasonable security measures to protect Personal Information from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Personal Information. Sensitive and private data exchange between HomeRun and You happens over a Secure Socket Layer ("SSL") secured communication channel using both server authentication and data encryption. These technologies help ensure that Personal Information is safe, secure, and only available to You and those to whom You have granted access including but not limited to us, our business partners and authorised third parties. We host our Platform in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders.

  1. Account Security: You are responsible for maintaining the security and confidentiality of Your user ids and passwords on the Platform (“Account”). You acknowledge that neither the Company nor any of its directors, shareholders or other representatives shall be liable to You under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of, or a breach or, or compromise of registration of Your Account with us and/or Your ability or inability to use the Account.
  2. Payment Processor and Security: We use third-party payment processors (“Payment Processors”) for any payments made on this Platform. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processors in addition to the Terms. You acknowledge that neither the Company nor any of its directors, shareholders or other representatives shall be liable to You under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of Your use of the Payment Processors, Your payment through the Payment Processors or Your ability or inability to complete the payment.

HomeRun shall not be responsible for any breach of security or for any actions of any third parties that receive Customer’s personal data or events that are beyond the reasonable control of HomeRun including, acts of government, computer hacking, unauthorized access to data and storage device, breach of security and encryption, etc.

+ Third Party

In addition, the Platform may occasionally contain links to Third-Party sites (“Third-Party”). If You click on the links to Third-Party websites, You leave the Platform. We are not responsible for the content of these Third-Party websites or for the security of Your information when You use the Third Party websites. These Third-Party service providers and Third-Party websites may have their own privacy policies governing the storage and retention of Your information that You may be subject to. They may collect information such as Your IP address or operating system. This Privacy Policy does not govern any information provided to, stored on, or used by these Third-Party providers and Third-Party websites. We recommend that when You enter a Third-Party website, You review the Third Party website’s privacy policy as it relates to safeguarding Your information. We use third-party advertising companies to serve ads when You visit the Platform. These companies may use information (not including Your name, address, email address, or telephone number) about Your visits to the Platform and Third-Party websites in order to provide advertisements about goods and services of interest to You. You agree and acknowledge that We are not be liable for the information published in search results or by any Third-Party website.

+ Your Consent

By using the Platform and/ or by providing Your Personal Information, You consent to the collection and use of such Personal Information in accordance with this Privacy Policy, including but not limited to Your consent for sharing Your Personal Information as per this Privacy Policy. You specifically agree and consent to us collecting, storing, processing, transferring and sharing information (including Personal Information) related to You with third parties, Customer(s) or to service providers or registered business partner/users for the purposes as set out in this Privacy Policy.

+ Grievance

If You have any grievance with respect to the Platform, this Privacy Policy or the Services, You can contact us at our grievance officer at grievance@udshomerun.in