+ General

Will I get notification on new services, discounts, deals, etc.?
Yes, you will get notifications whenever we have discounts, deals, etc.

How will I know the servicemen are charging me correctly?
On completion of the job, you will get an SMS specifying the amount payable and an invoice on your registered e-mail account post payment.

What are your hours of operations?
You may schedule your booking for anytime between 9 AM and 6 PM.

How do I book a service?
Go to our website www.udshomerun.in, choose the service you would like to book and provide your details to us through the customer details form on our website. We will call you up and schedule a convenient time for the service.

What happens after I make my booking?
You will get a booking confirmation message from Homerun. A dedicated HomeRunner will be assigned to your booking. You will get a call when our HomeRunner is on his way to your place.

What are your hours of operations?
You may schedule your booking for anytime between 9 AM and 6 PM.

What should I do if urgent service is required?
Book a service with us as soon as you require one and we will serve you at your desired time. Your emergency is our priority.

How do I contact customer support?
You can email us at support@udshomerun.in or call us at 080-395-14595

+ Critical

What should I do if the HomeRunner is delayed?
We strive to be on time. In the rare case that our HomeRunner arrives late, please contact us at 080-395-14595. We will fix it for you in a jiffy.

What should I do if the HomeRunner doesn’t show up?
In the very rare case that our HomeRunner doesn’t show up, please give us a call on 080-395-14595 and we will fix it for you in a jiffy.

What should I do if the Homerunner damages something?
We hire trained professionals who are experts at what they do. They carry out the services efficiently. In the rare case that something goes wrong, file a damage claim by sending an email to support@udshomerun.in

What if the job takes more than the estimated time quoted by Homerun?
We do our best to give you the estimated time. However, due to unforeseen and unavoidable circumstances, the job may take more than the estimated time to complete. In such cases, we request you to bear with us.

Do I need to buy anything if the HomeRunner tells me to do so?
You may have to buy consumables, spare parts, etc. depending on the need of the service you have booked with us. In case our HomeRunner buys the materials needed for your booking, you will be billed on the actuals plus service charge and the bill will be submitted to you.

+ Service

Do the HomeRunners carry their own tools and equipment?
Yes. We assume basics such as ladder and cleaning cloth to be available at your home. If you require the service provider to carry a ladder, please mention it as special instructions during booking confirmation. There will be an additional transportation cost in this case.

Is the equipment used by the HomeRunner branded?
Yes. All the equipment used is branded and of good quality.

If the service is not completed within your working hours will you extend the hours of operation?
Yes. Once we have promised to deliver a service and started with it, we will continue even after working hours to finish it.

Will I be notified with the details of the HomeRunner who is assigned the job for my booking?
Yes. We will provide you with the name and phone number of the HomeRunner who is assigned the job for your booking

House Cleaning

What is deep cleaning?
Deep cleaning is a house cleaning process where mechanized scrubbing and vacuuming is done. Deep cleaning includes cleaning of ceilings cobweb, fans, light fixtures, split ac, pelmets, cupboard tops, loft external & frames, door frame, hinges, switch board, furniture, fixtures, cupboards external, inside kitchen cupboards, show case external, window frame, grill, groves, glass, doors & sills. Deep cleaning does not include material segregation/ arrangement, grouting, tank cleaning, external area cleaning, and cleaning of walls.

Do you use acids?
No. We do not use acids.

When should I get deep cleaning done for my house?
Once in every 4 months. We recommend deep cleaning in the following cases: When you move to a new place, when your home is recently painted, when you have recently moved into your old home and it is very dirty, when you have to organize any auspicious ceremony at your home.

Is there any inspection charge?
Yes. There will be charge for inspection in all categories and in case you avail our service post inspection then the inspection charges would be adjusted in the final bill.

Pest Control

How is cockroach control treatment performed?
Our expert HomeRunner applies CIB (Central Insecticide Board) approved bio-degradable odorless chemical along the corners of the walls and places gel in the closets. The entire process takes up to 30 minutes depending upon the level of infestation.

How is ant control treatment performed?
Our expert HomeRunner applies CIB (Central Insecticide Board) approved bio-degradable odorless chemical along the corners of the walls and places gel in the cupboards. The entire process takes up to 30 minutes depending upon the level of infestation.

How is bed bugs treatment performed?
Our expert HomeRunner performs fumigation process and sprays CIB (Central Insecticide Board) approved bio-degradable odorless chemical on the infested area/items (e.g. beds) in your apartment/house. The entire process takes up to 1 hour. Oil based residual spray will be done at internal area. Floor/ furniture’s /cot & mattress are included.

How is anti-termite control treatment performed?
Anti-Termite treatment is a 3-step process. The technician drills holes at the junction of wall & floor of your house at a spacing of 1ft each. These holes are filled with a CIB (Central Insecticide Board) approved bio-degradable disinfectant chemical & then the holes are sealed using chalk & white cement. The entire process may take an entire day or more depending on the size of the house & the level of infestation.

What is the warranty on anti-termite treatment?
The warranty period is 1 year.

How is rodent control treatment performed?
Rodent control treatment is done using multiple types of rodent traps (sticky glue pads, traps etc.). Also, we help you identify the possible location of entry and exit of rodent so that you can get it sealed properly to prevent it from happening again.

How is mosquito treatment performed?
CIB (Central Insecticide Board) approved mosquito repellants are sprayed inside your house/apartment. In extreme cases, we may carry out a more intense fogging process.

Carpentry

Do your rates include the cost of materials also?
No. There would be separate cost for materials which must be paid by the customer and will be added to the final bill.

Do you have hourly or daily rates?
Charges are service specific. Many services have fixed charges; however certain services are charged based on hourly rates.

Electrical

Do your rates include the cost of materials also?
No. There would be separate cost for materials which must be paid by the customer and will be added to the final bill.

Do you have hourly or daily rates?
Charges are service specific. Many services have fixed charges; however certain services are charged based on hourly rates.

Plumbing

Do your rates include the cost of materials also?
No. There would be separate cost for materials which must be paid by the customer and will be added to the final bill.

Do you have hourly or daily rates?
Charges are service specific. Many services have fixed charges; however certain services are charged based on hourly rates.

Do you provide warranty or guarantee for the materials or spare parts?
We cannot provide warranty or guarantee for materials or spare parts as they must be provided by the customer. We offer a seven-day warranty for our services, such that if a problem of the same nature recurs, we will fix it free of cost.

AC

What do you do in servicing?
It includes tightness check of electrical connections (indoor & outdoor unit), indoor unit’s filter cleaning using water pressure and outdoor coil cleaning using water pressure.

What if my AC is under warranty?
Please check whether your AC is under warranty. Taking a service from external service providers would void your manufacturer warranty. If such is the case, please go ahead with an OEM service provider only.

+ Booking

How much in advance can I book a service?
You can book the service 1 month in advance.

Will I receive a confirmation call?
Yes. Once you have provided your details through our website, you will receive a scheduling and confirmation call. You will receive a confirmation message soon after.

Can I make special requests or add any specific instructions to my booking?
Yes. When our executive calls to schedule and confirm your order, you can provide special instructions related to your booking. It would be very helpful to us too.

How do I reschedule my booking?
Call us on our toll-free number 080-395-14595 to reschedule your booking. Rescheduling can only be done until two hours prior to the service. In case of deep cleaning service, rescheduling can only be done until 4 hours prior to the service.

How do I cancel my booking?
Call us on our toll-free number 080-395-14595 to cancel your booking.

Are there any charges for cancellation?
No. Cancellations are free of cost.

How do I book a service for someone else?
While booking a service for someone else, provide their address and contact details while placing an order for the service.

What to do if I was unavailable during the allotted time of service delivery?
You can reschedule your service anytime but do let us know before 2 hours and in case of home deep cleaning do let us know before 4 hours.

Can I add a job to my booking after placing the order?
No, you cannot. You will have to book another service.

+ Trust and Safety

How can I trust the HomeRunner to do a good job?
We ensure you the best service. Each HomeRunner is background verified, screened and trained. In addition, they are required to have valid experience in their respective fields.

Are these professionals background verified?
Yes. All the Homerunners are thoroughly background verified.

Where can I rate the Homerunner?
Post service, you will be given a feedback form to fill on which you can rate the HomeRunner and the service.

+ Payment and Refund

What are the different modes of payment?
At present, we offer only Cash-on-Delivery option. We are coming up with a lot of customer friendly payment options.

Are there any hidden charges?
There are no hidden charges. The charges on our website are inclusive of taxes for the mentioned scope of work.

Can I pay online after the service?
At present, no. You will have to pay our HomeRunner post service by cash.

What is the maximum discount I can get for a service?
The maximum discount depends on the offers that are active at the time you place your order.